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Frequently Asked Questions

Where are you located?
- We are located in Tel-Aviv, Israel.

Is ZDP wholesale or retail?
- We're neither. ZDP is a findings manufacturing company. Most the items we offer are manufactured or designed by ZDP. We have decided to offer our items directly to end users, and by doing that we are able to offer better prices and better service. If you're looking for a wholesale or becoming a reseller, please contact us.

How long does it take to process an order?
- Orders usually take 1-5 days to process. In rare cases it might take a bit longer. you will be notified if that is the case.

Where do you ship to? 
- We ship worldwide.

What are your shipping charges?
- We're currently able to offer 3 main shipping methods:

  • Standard shipping - 9-14 days once the pacakge has been sent: $2.95 for first item, $0.25 for each additonal item.
  • Flying Cargo service - 6-11 days to arrive once the pacakge has been sent: $12.00 for first item, $1.00 for each additional item.
  • Expedited service EMS (3-8 days) : $35
  • Please note that delivery times are in addition to the processing time required. 

Do you offer Free Shipping?
Yes we do, terms are changing from time to time. Currently orders over $99 will be shipped free by standard registered mail.

Do you have any payment methods besides PayPal? 
- We are currently accepting payments using PayPal. You are able to use most credit cards to complete your purchase.

Are your items Nickel and lead free?
- Our products are Nickel free, Lead free and Cadmium free, and meet the strict requirements of the US and EU regulators. 
The only exceptions on these are the Matte Gold and Gunmetal plated products (less than 0.5% of our collection), which contain nickel and while allowed for use in the US, do not meet the EU requirements.

I'm located in the U.S, do I need to pay taxes?
- There are no duty fees or taxes due on delivery! Due to a trade agreement between Israel and the US, you don't need to pay anything in addition.

I'm located in the EU, does your products include VAT?
- We are unable to charge for VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.

Do you make custom items?
- Yes, we do! Custom pieces can be made but only in wholesale quantities. Depending on the item material, design and manufacturing needed we will provide prices, minimum quantity required and time table. Just contact us and let us know what you have in mind

Where can I find my package invoice? 
- Under the "account" tab, lookfor your recent order, you'll find an invoice option

Did you receive my payment? 
- Once we receive your payment, An automated email will be sent letting you know payment has been received. In addition, you will be able to see it on your client profile.

What is registered mail? 
- A registered mail has a tracking number that enables us to track it's departure and arrivals to almost every country in the world. While the package is on its way, we cannot find its location, However our experience shows it's a reliable service.

How do you pack the items? 
- Items are usually packed in a small box and a padded envelope.

My order didn't arrive and it's been two weeks since you've shipped - what do I do?
- Since this is an international sale, sometimes the items are held in customs, which causes a bit of a delay. If the time frame stated for your package is over and you haven't received anything, please contact us. 

I did not receive all of my items. When will the rest of my order arrive? 
- We ship all the items from the same location. If an item is missing on your package, please contact.

Do you offer quantity discounts? 
- We provide quantity price breaks for many items, most of which are listed in our store.

I just ordered online. What type of service can I expect from an online order?
- We go over every order in hand. Items are carefully examined twice - once when it enters our stock unit, and again before shipping. All comments are being addressed, and all pacakge should arrive 

How do I find a product by its SKU number?
- You can search by SKU by typing the SKU into the search box above.

I'm looking for a certain item - will ZDP be carrying it?
- We want to have the latest and best for jewelry makers. Let us know what you are looking for.

Do you have...?
- If you've already searched our online store and still can't find what you're looking for, then ask us to search for you..

I can't see the item's picture - what does that mean?
- some of the items haven't yet been pictured. We're working on that. That doesn't mean the item isn't available.

The price an item I bought in the past has been changed. How come?
- We do our very best to offer you the most competitive price and the best selection on all our products. Prices may vary depending on the currency exchange rates, fluctuations in freight costs, materials costs, labor costs and customs duties at the time you order. Many items have a price structure allowing you to save by buying in volume. Prices shown on item detail pages are current as of that day.

Do you require a business license to purchase from you?
- We do not require a business license.

How do I request a sample?
- At this time, we do not have a sample program. However, we don't have a minimum order requirement and we offer a 7-day return policy if you are not completely satisfied.

I received the incorrect item. What should I do now?
- Please contact us and we'll get back to you asap.

My package is damaged. Who do I contact?
- Please contact us and we'll get back to you asap.

What is your return policy?
- To receive full credit, refund or exchange value for returned merchandise, the following rules apply: Merchandise must be shipped within 7 days of when you received it. Merchandise must be in its original condition (i.e. unopened, unused, and undamaged). limited stock items and custom made pieces are not returnable.

What exactly is sterling silver jewelry (or 925 sterling silver)? Silver, even that has been fully work-hardened, gradually recrystallizes and softens at room temperature. To maintain hardness, other metals are added to form alloys that are harder, stronger, and less susceptible to scratching and marring. The best-known copper-silver alloy is sterling, which is 92.5 percent silver and 7.5 percent copper (hence the name 925 sterling silver).

What is gold filled jewelry (GF)? Gold filled is a process of pressure bonding a thin layer of gold to a base metal core (usually brass). Gold filled (unlike gold plating) has an actual layer of gold, giving it more value and making it tarnish-resistant.