Frequently Asked Questions

Question: Do you ship to my country?

• Answer: We ship anywhere in the world !
  

Question: Do you have a minimum order?

• Answer: We don’t have minimum order , However orders over $25 will be shipped in a jewelry carton box
  

Question: What is a factory pack?

• Answer: normally, we manufacture lots of  2-24pcs /pack. The time we saved by produce quantity translates to better prices for you.Our factory pack prices are extremely competitive,and as such, are only available under the conditions mentioned above and on the item's listing.
  

Question: Do you have...?

• Answer: If you've already searched our online store and still can't find what you're looking for, then ask us to search for you..

Question: "Contact Us about this item"- what does that mean?

• Answer: If an item is marked "Contact Us about this item", that mean that this specific item has certain requirements for purchasing,like a large minimum quantity , longer manufacturing process that will delay the transaction etc..  
  

Question: Do you accept orders by mail? 

• Answer: Yes,we do accept orders by E-mail . You are welcome to send your order to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You will than receive an email stating the price on each item. After confirming you will receive an invoice via PP . 

Question: Do you offer quantity discounts?

• Answer: We provide quantity price breaks for many items,most of which are listed in our store

Question: I just ordered online. What type of service can I expect from an online order?

• Answer: A human being reads every order. We pay attention to comments that you include with your order. When you click to "submit" an online order, our online store sends you an auto-confirmation, and sends the live order to us. We then process your order (manufacture,polish,ship etc..) .Once the order is sent you will receive an e-mail from ZDP letting you know your items are on their way. If any questions arise during processing, we will attempt to e-mail or call you before shipping the order.

Question:  I should have received my order by now, but it hasn't arrived. Who do I talk to?

• Answer: For help tracking an order that hasn't arrived, please contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or call us at (972)-54-7350530 (ISRAEL) .We will than pull out your tracking number and see what is the package's status.

• For tracking orders the U.S.A:  www.usps.com

• For tracking orders to the U.K: www.royalmail.com

Question: Did you ship my order?

• Answer: You will receive notice once your order is on its way. It takes up to 3 business days to ship once paid. 

Question: Did you receive my payment?

• Answer: You will receive a notice to your Email account once the order is paid for.

Question: What is your return policy?

        Answer: To receive full credit, refund or exchange value for returned merchandise, the following rules apply:

• Merchandise must be shipped within 7 days of when you received it.

• Merchandise must be in its original condition (i.e. unopened, unused, and undamaged).

• Closeout, limited stock and road-show-only items are not returnable.

Question : Is ZDP Wholesaler or retailer ?

• Answer:We offer wholesale prices at quantity levels. The more you buy, the better the prices.Our prices are the lowest in almost every category,and this includes companies that sell "wholesale" and companies that have "retail/wholesale/distributor" pricing. You are more than welcome to compare our prices and our quality with our competition. We know that the end result will be you agreeing with us. 

Question: Payment- What kind of payment methods do you offer?

• Answer: We currently accept payments only via PayPal. PayPal allows payments using PayPal account or credit cards.